Technical Support
The Computing and Web Resources support technicians provide computer support for Extension and CAHNRS administrators, faculty, staff, and graduate students.
Support requests are submitted to a work queue which operates on a first in, first out philosophy. We escalate priority for emergency and non-functionality problems, such as computer crashes, loss of network connectivity, email communication issues, and virus/worm attacks.
The Computing and Web Resources support technicians are available to assist with all of your computing needs, some of which include:
- Microsoft Exchange email, calendaring, and collaboration tools
- WSU Network ID and WSU Friend ID setup and maintenance
- WSU wireless and wired network connection configuration
- SharePoint site setup and maintenance
- Lyris email distribution list setup and maintenance
- Email client setup and configuration
- Accessing WSU central computing services
- Access to various Extension and CAHNRS web services
- File storage and backup services
- Account and system security
- Software site licenses
- Desktop and laptop configurations and purchases
- Computer hardware and software application troubleshooting
- Computing and network recommendations
Online Request Forms:
Support Information:
Quick Links
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